We are so sorry to hear this - we want to get this resolved as quickly as possible.
You can reach our friendly Customer Service Team by a number of ways, the easiest and quickest way is to email us on info@theloveitstore.com.au, alternatively you can give us a call on (03) 8746 8710.
Make sure that you have your order number and email address available for us to help you out with a quick solution.
We do have a small window of opportunity to amend this before your order is shipped out where we can update your delivery address. The best and fastest way to contact us about an address change is via phone. Call us on (03) 8746 8710 with your order number ready and your updated address. We will do our best to fix this for you.
If your order has already been shipped, you will be required to wait until your order returns to us and pay an additional delivery fee.
The majority of our orders are sent via Australia Post. You will receive a shipping confirmation email when your order has been sent. This email will include your tracking number and the carrier the parcel has been sent via.
AUSTRALIA POST:
To track your order with Australia post simply go to www.auspost.com.au/tracking and enter the tracking number provided in your email. Please keep in mind that the parcel's first tracking scan may not be visible until the parcel reaches the state you're in.
If you have requested an Authority To Leave (ATL), we are no longer liable for the safe delivery of your parcel. All of our parcels are sent with a signature request to ensure that our customers receive their items.
We offer a 12 month manufacturer's warranty on our Greenwall products and frames for faults. This warranty excludes any accidental damage to the frame.
All of our Greenwalls are made to order to ensure quality workmanship each and every time. We aim to dispatch your new Greenwall to you within 10-14 days.
We at The Love It Store are pleased to offer custom designed Greenwalls. These are often produced to fit varying spaces such as office fit-outs etc.
We will require information on the size and shape of the wall that you envisage and any further information you can provide - such as planting schemes or colours. Once we have received this information on our custom form, one of our customer service representatives will contact you. Alternatively, you can contact our office on (03) 8746 8710.
We offer a complete end-to-end service on our custom designed Greenwalls in Melbourne and surrounds. Quite often these options are rather large in size and require specialised installation.
Our store is fully operational online and therefore we do not have a showroom. We have varying images across our website and social media platforms to show our products in action. If you require further information, simply call our office.
Our Greenwalls are designed for use both with a frame, and without. We do find that many customers come back to us to purchase a frame for their Greenwall. Our framing provides a polished and finished look that set our walls apart from others.
We have custom designed our Greenwall frames with the user in mind. Each frame comes with an easy to hang metal strip along the backing. Simply hang on a wall hook that is firmly secured to a wall stud. Simple!
